An external to internal Plone support love story

World Plone Day 2025: Alex from Juizi interviews Talya from IRR on how it is to switch from external support to internal support.

Key Takeaways

Getting Started with Plone:

Talya was firstintroduced to Plone back in 2021 when she joined Juizi, with zero background in web development. Despite that, she picked it up quickly, learning how to edit content and support clients. What really stood out to her was how secure, flexible, and easy Plone was to use, especially from an editor’s point of view.

Supporting Clients from the Outside:

While at Juizi, Talya worked with clients like the Institute of Race Relations (IRR). Being on the outside meant she relied heavily on clear instructions, like what content to upload, which images to use, and exactly where everything should go. When that info wasn’t clear or came in last-minute, it often led to delays and a lot of back-and-forth.

Now Working on the Inside:

These days, Talia is part of the IRR team, and the difference has been huge. She has way more freedom and can handle tasks directly—whether it's uploading publications, writing website copy, or fixing a small typo on the fly. Being internal means she understands the content and context, which makes everything faster and more efficient.

Looking Back at Her Plone Journey:

Talya feels confident using Plone and appreciates the foundation she built at Juizi. It's clear that having both the external and internal perspective has given her a unique edge, and a lot of respect for the power and flexibility of Plone.